{"id":176,"date":"2011-10-07T02:14:00","date_gmt":"2011-10-07T02:14:00","guid":{"rendered":"http:\/\/pheonixsolutions.com\/?p=176"},"modified":"2026-04-29T19:23:08","modified_gmt":"2026-04-29T13:53:08","slug":"activex-component-cant-create-object-cdonts-newmail","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/blog\/activex-component-cant-create-object-cdonts-newmail\/","title":{"rendered":"ActiveX component can&#8217;t create object: &#8216;CDONTS.NewMail&#8217;"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>When working with classic ASP applications, you may occasionally encounter the following error:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ActiveX component can't create object: 'CDONTS.NewMail'<\/code><\/pre>\n\n\n\n<p>This issue typically occurs because <strong>CDONTS (Collaboration Data Objects for Windows NT Server)<\/strong> is either missing or not properly registered on the server.<\/p>\n\n\n\n<p>CDONTS is a legacy component used to send emails from ASP applications. Although it is deprecated in modern environments, some older applications still rely on it. This guide walks you through resolving this issue step by step.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Root Cause<\/h2>\n\n\n\n<p>The error indicates one or more of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CDONTS library is not installed<\/li>\n\n\n\n<li>The DLL is not registered properly<\/li>\n\n\n\n<li>SMTP service is not configured or running<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-Step Solution<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Download CDONTS<\/h3>\n\n\n\n<pre class=\"wp-block-code\"><code>http:&#47;&#47;kb.parallels.com\/Attachments\/6336\/Attachments\/cdonts.zip<\/code><\/pre>\n\n\n\n<p>Download the required CDONTS package:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Extract the DLL<\/h3>\n\n\n\n<p>Unzip the downloaded file and locate:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>cdonts.dll<\/code><\/pre>\n\n\n\n<p>Copy it to the appropriate system directory:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For 32-bit systems:<\/strong> <code>C:\\Windows\\System32<\/code><\/li>\n\n\n\n<li><strong>For 64-bit systems:<\/strong> <code>C:\\Windows\\SysWOW64<\/code><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Register the DLL<\/h3>\n\n\n\n<p>Open Command Prompt as Administrator and run:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For 32-bit systems:<\/strong> <code>regsvr32 \"%systemroot%\\system32\\cdonts.dll\"<\/code><\/li>\n\n\n\n<li><strong>For 64-bit systems:<\/strong> <code>regsvr32 \"%systemroot%\\syswow64\\cdonts.dll\"<\/code><\/li>\n<\/ul>\n\n\n\n<p>You should see a confirmation message indicating successful registration.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Verify SMTP Service<\/h3>\n\n\n\n<p>CDONTS depends on an SMTP service to send emails.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Check if SMTP is Installed:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Administrative Tools<\/strong><\/li>\n\n\n\n<li>Launch <strong>Internet Information Services (IIS) Manager<\/strong><\/li>\n\n\n\n<li>Expand your local server<\/li>\n<\/ol>\n\n\n\n<p>If <strong>SMTP Virtual Server<\/strong> is listed, it is already installed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Install SMTP (if not present)<\/h3>\n\n\n\n<p>If SMTP is missing:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Control Panel<\/strong><\/li>\n\n\n\n<li>Open <strong>Add\/Remove Programs<\/strong><\/li>\n\n\n\n<li>Click <strong>Add\/Remove Windows Components<\/strong><\/li>\n\n\n\n<li>Select: <code>Application Server \u2192 IIS \u2192 SMTP Service<\/code><\/li>\n\n\n\n<li>Click <strong>OK<\/strong> and complete installation<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">6. Configure SMTP Port<\/h3>\n\n\n\n<p>By default, SMTP uses <strong>port 25<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If another mail service is already using port 25, change the port (e.g., <strong>8025<\/strong>)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Steps:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>IIS Manager<\/strong><\/li>\n\n\n\n<li>Expand: <code>Local Computer \u2192 SMTP Virtual Server<\/code><\/li>\n\n\n\n<li>Right-click \u2192 <strong>Properties<\/strong><\/li>\n\n\n\n<li>Go to <strong>General \u2192 Advanced<\/strong><\/li>\n\n\n\n<li>Edit the port number<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">7. Configure SMTP Settings<\/h3>\n\n\n\n<p>Set up a Fully Qualified Domain Name (FQDN):<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open: <code>SMTP Virtual Server \u2192 Properties<\/code><\/li>\n\n\n\n<li>Go to: <code>Delivery \u2192 Advanced<\/code><\/li>\n\n\n\n<li>Enter a valid domain name (e.g., <code>mail.yourdomain.com<\/code>)<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">8. Set Security Permissions<\/h3>\n\n\n\n<p>Grant required permissions to the IIS worker group:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to: <code>SMTP Virtual Server \u2192 Properties \u2192 Security<\/code><\/li>\n\n\n\n<li>Click <strong>Add<\/strong><\/li>\n\n\n\n<li>Click <strong>Object Types<\/strong><\/li>\n\n\n\n<li>Select <strong>Groups<\/strong><\/li>\n\n\n\n<li>Enter: <code>IIS_WPG<\/code><\/li>\n\n\n\n<li>Click <strong>OK<\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">9. Assign Folder Permissions<\/h3>\n\n\n\n<p>Ensure proper write access to the SMTP pickup folder:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>C:\\Inetpub\\mailroot\\pickup<\/code><\/pre>\n\n\n\n<p>Grant <strong>Write permissions<\/strong> to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>psacln group<\/code><\/pre>\n\n\n\n<h2 class=\"wp-block-heading\">Important Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CDONTS is <strong>deprecated<\/strong> and not recommended for modern applications.<\/li>\n\n\n\n<li>For new development, consider using:\n<ul class=\"wp-block-list\">\n<li>CDO.Message<\/li>\n\n\n\n<li>.NET SMTP libraries<\/li>\n\n\n\n<li>External mail APIs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>The <em>\u201cActiveX component can&#8217;t create object: &#8216;CDONTS.NewMail&#8217;\u201d<\/em> error is typically caused by missing or improperly configured CDONTS components or SMTP services.<\/p>\n\n\n\n<p>By following the steps above\u2014installing the DLL, registering it, and properly configuring SMTP\u2014you can quickly restore email functionality in legacy ASP applications.<\/p>\n\n\n\n<p>However, since CDONTS is outdated, it is strongly recommended to plan a migration to more modern and secure email-sending methods to ensure long-term stability and compatibility.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction When working with classic ASP applications, you may occasionally encounter the following error: This issue typically occurs because CDONTS (Collaboration Data Objects for Windows NT Server) is either missing or not properly registered on the server. CDONTS is a legacy component used to send emails from ASP applications. Although&hellip; <a href=\"https:\/\/pheonixsolutions.com\/blog\/activex-component-cant-create-object-cdonts-newmail\/\" class=\"more-link read-more\" rel=\"bookmark\">Continue Reading <span class=\"screen-reader-text\">ActiveX component can&#8217;t create object: &#8216;CDONTS.NewMail&#8217;<\/span><i class=\"fa fa-arrow-right\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":{"0":"post-176","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-uncategorized","7":"h-entry","9":"h-as-article"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pheonix Solutions - We Empower Your Business Growth<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pheonixsolutions.com\/blog\/activex-component-cant-create-object-cdonts-newmail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pheonix Solutions - We Empower Your Business Growth\" \/>\n<meta property=\"og:description\" content=\"Introduction When working with classic ASP applications, you may occasionally encounter the following error: This issue typically occurs because CDONTS (Collaboration Data Objects for Windows NT Server) is either missing or not properly registered on the server. 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