{"id":193,"date":"2011-09-18T17:25:00","date_gmt":"2011-09-18T17:25:00","guid":{"rendered":"http:\/\/pheonixsolutions.com\/?p=193"},"modified":"2026-04-26T09:43:39","modified_gmt":"2026-04-26T04:13:39","slug":"horde-error-unable-to-get-quota","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/blog\/horde-error-unable-to-get-quota\/","title":{"rendered":"Horde Webmail \u201cUnable to Get Quota\u201d Error \u2013 Cause and Resolution Guide"},"content":{"rendered":"<h3><strong>Introduction<\/strong><\/h3>\n<p>Sometimes, while accessing Horde webmail, users may encounter a warning message stating <strong>\u201cUnable to get quota\u201d<\/strong> displayed in yellow on the interface. This issue can be confusing because no corresponding errors are logged in the Horde error logs. It is typically related to mailbox display or sorting configuration rather than an actual quota problem.<\/p>\n<hr \/>\n<h3><strong>Prerequisites<\/strong><\/h3>\n<p>Before proceeding with the fix, ensure the following:<\/p>\n<ul>\n<li>\n<p>You have valid access to the Horde webmail interface.<\/p>\n<\/li>\n<li>\n<p>The mailbox is loading (even if the warning appears).<\/p>\n<\/li>\n<li>\n<p>No backend mail server quota issues exist (optional verification).<\/p>\n<\/li>\n<li>\n<p>You have permission to modify Horde user settings.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>Resolution Steps<\/strong><\/h3>\n<p>To resolve the issue, follow these steps within the Horde interface:<\/p>\n<ol>\n<li>\n<p>Navigate to <strong>Options<\/strong><\/p>\n<\/li>\n<li>\n<p>Go to <strong>Mailbox and Folder Display Options<\/strong><\/p>\n<\/li>\n<li>\n<p>Locate <strong>Default sorting criteria<\/strong><\/p>\n<\/li>\n<li>\n<p>Change the value to <strong>Arrival Time<\/strong><\/p>\n<\/li>\n<li>\n<p>Save the settings and refresh the mailbox page<\/p>\n<\/li>\n<\/ol>\n<hr \/>\n<h3><strong>Conclusion<\/strong><\/h3>\n<p>The \u201cUnable to get quota\u201d warning in Horde is often a UI-related issue rather than a backend failure. Adjusting the mailbox sorting criteria to <strong>Arrival Time<\/strong> resolves the problem in most cases. If the issue persists, further investigation into IMAP quota configuration or server-side logs may be required.<\/p>\n<p style=\"margin: 0px; text-indent: 0px;\"><!--EndFragment--><\/p>\n<p style=\"margin: 0px; text-indent: 0px;\">\u00a0<\/p>\n<p style=\"margin: 0px; text-indent: 0px;\"><span style=\"font-size: 100%;\"><span style=\"font-family: 'DejaVu Sans'; font-size: 9pt;\"><br \/><\/span><\/span><!--EndFragment--><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Sometimes, while accessing Horde webmail, users may encounter a warning message stating \u201cUnable to get quota\u201d displayed in yellow on the interface. This issue can be confusing because no corresponding errors are logged in the Horde error logs. It is typically related to mailbox display or sorting configuration rather&hellip; <a href=\"https:\/\/pheonixsolutions.com\/blog\/horde-error-unable-to-get-quota\/\" class=\"more-link read-more\" rel=\"bookmark\">Continue Reading <span class=\"screen-reader-text\">Horde Webmail \u201cUnable to Get Quota\u201d Error \u2013 Cause and Resolution Guide<\/span><i class=\"fa fa-arrow-right\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":{"0":"post-193","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-uncategorized","7":"h-entry","9":"h-as-article"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pheonix Solutions - We Empower Your Business Growth<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pheonixsolutions.com\/blog\/horde-error-unable-to-get-quota\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pheonix Solutions - We Empower Your Business Growth\" \/>\n<meta property=\"og:description\" content=\"Introduction Sometimes, while accessing Horde webmail, users may encounter a warning message stating \u201cUnable to get quota\u201d displayed in yellow on the interface. This issue can be confusing because no corresponding errors are logged in the Horde error logs. 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