{"id":2094,"date":"2017-09-25T12:48:27","date_gmt":"2017-09-25T07:18:27","guid":{"rendered":"https:\/\/pheonixsolutions.com\/blog\/?p=2094"},"modified":"2017-09-25T12:48:27","modified_gmt":"2017-09-25T07:18:27","slug":"fix-cpanel-installation-error-fatal-system-not-fetch-tiers-file","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/blog\/fix-cpanel-installation-error-fatal-system-not-fetch-tiers-file\/","title":{"rendered":"Fix for Cpanel installation error (FATAL): The system could not fetch the TIERS file."},"content":{"rendered":"<h4>Fix for Cpanel installation error (FATAL): The system could not fetch the TIERS file:<\/h4>\n<p>During the installation of CPanel or WHM on CentOs 7, you may encounter an error as shown below,<\/p>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">2017-09-24 13:24:41 1173 ( INFO): The installation process will now import GPG keys for yum.\r\n2017-09-24 13:24:41 1068 (DEBUG):   Retrieving http:\/\/httpupdate.cpanel.net\/cpanelsync\/TIERS to the TIERS file...\r\n2017-09-24 13:24:51 1073 (FATAL): The system could not fetch the TIERS file.\r\nRemoving \/root\/installer.lock.<\/pre>\n<p><strong>Reason<\/strong>: This might be because of the name server configuration that the machine is not able to reach the TIERS file.<\/p>\n<p><strong>Fix<\/strong>:<\/p>\n<ol>\n<li>login into the server using root or an user with root privileges and edit the resolv.conf file.<\/li>\n<li>from the command type\u00a0<code class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">vi \/etc\/resolv.conf<\/code><\/li>\n<li>add 8.8.8.8 or 4.2.2.2 or 4.2.2.1 (Global DNS) to the config file in addition to the name server you have as shown below ,\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">search localdomain example.com\r\n# Generated by NetworkManager\r\nnameserver 8.8.8.8\r\nnameserver 192.168.55.2<\/pre>\n<p>&nbsp;<\/li>\n<li>Save the Configuration file and Exit. Now restart the Cpanel installation by typing\u00a0<code class=\"EnlighterJSRAW\" data-enlighter-language=\"null\">sh latest<\/code>this will take care of the issue.\n<p>Keywords: Cpanel , WHM , DNS , resolv.conf ,nameserver , TIERS , installation , Configuration, installation error , Network , Command , CentOs 7.<\/p>\n<p>&nbsp;<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Fix for Cpanel installation error (FATAL): The system could not fetch the TIERS file: During the installation of CPanel or 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