{"id":1037,"date":"2021-05-02T12:19:10","date_gmt":"2021-05-02T12:19:10","guid":{"rendered":"https:\/\/pheonixsolutions.com\/knowledge-base\/?p=1037"},"modified":"2026-05-12T09:35:12","modified_gmt":"2026-05-12T09:35:12","slug":"how-to-solve-the-following-error-on-cpanel-account-creation-xid-c2aekm-could-not-determine-the-nameserver-ip-addresses-for-unregistered-unregistered-please-make-sure-that-domain","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/knowledge-base\/2021\/05\/02\/how-to-solve-the-following-error-on-cpanel-account-creation-xid-c2aekm-could-not-determine-the-nameserver-ip-addresses-for-unregistered-unregistered-please-make-sure-that-domain\/","title":{"rendered":"How to solve the following error on cPanel account creation. (XID c2aekm) Could not determine the Nameserver IP addresses for \u201cunregistered.unregistered\u201d. Please make sure that domain is registered with the valid domain registrar."},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction:<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">The domain name does not have any nameservers set, it will be treated as an unregistered domain name. If you add an unregistered domain name in cPanel account creation, you will receive the below error. You can follow the below steps to solve this error.<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"56\" src=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1-1024x56.png\" alt=\"\" class=\"wp-image-1043\" srcset=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1-1024x56.png 1024w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1-300x17.png 300w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1-768x42.png 768w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1-1536x85.png 1536w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1-150x8.png 150w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1.png 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<p>Before troubleshooting, ensure the following checks are completed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The domain name is <strong>properly registered<\/strong> with a valid domain registrar.<\/li>\n\n\n\n<li>The domain is using <strong>active and correct nameservers<\/strong> (e.g., ns1\/ns2 pointing to your hosting server or DNS provider).<\/li>\n\n\n\n<li>DNS records are properly configured and have <strong>propagated globally<\/strong> (can take 24\u201348 hours).<\/li>\n\n\n\n<li>You have access to:\n<ul class=\"wp-block-list\">\n<li>cPanel<\/li>\n\n\n\n<li>WHM (WebHost Manager)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">IMPLEMENTATION<\/h2>\n\n\n\n<p><strong>Step 1:<\/strong> Login to WHM Panel.<\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Enter <strong><code>Tweak Settings<\/code><\/strong> on search bar. It will show under Server Configuration. Click on Tweak Settings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"608\" src=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.24.30-PM.png\" alt=\"\" class=\"wp-image-1039\" srcset=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.24.30-PM.png 450w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.24.30-PM-222x300.png 222w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.24.30-PM-111x150.png 111w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.24.30-PM-300x405.png 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> Click <strong><code>Domains<\/code><\/strong> section in the Tweak Settings and set to <strong><code>\"On\"<\/code><\/strong> for  <strong><code>Allow Unregistered Domains<\/code><\/strong>. Click Save. Now you can create cPanel account for unregistered domain name.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.30.24-PM-1024x487.png\" alt=\"\" class=\"wp-image-1040\" srcset=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.30.24-PM-1024x487.png 1024w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.30.24-PM-300x143.png 300w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.30.24-PM-768x365.png 768w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.30.24-PM-1536x730.png 1536w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.30.24-PM-2048x974.png 2048w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-02-at-5.30.24-PM-150x71.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>This error is primarily caused by <strong>invalid, unregistered, or non-resolving domain names<\/strong> during cPanel account creation. Ensuring the domain is properly registered, correctly pointed to valid nameservers, and fully propagated will resolve the issue.<\/p>\n\n\n\n<p>If the domain is newly registered, waiting for DNS propagation or manually verifying nameserver configuration in WHM usually fixes the problem. Always verify domain DNS resolution before attempting cPanel account creation to avoid such errors.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction: The domain name does not have any nameservers set, it will be treated as an unregistered domain name. If you add an unregistered domain name in cPanel account creation, you will receive the below error. You can follow the below steps to solve this error. Prerequisites Before troubleshooting, ensure the following checks are completed: ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2021\/05\/02\/how-to-solve-the-following-error-on-cpanel-account-creation-xid-c2aekm-could-not-determine-the-nameserver-ip-addresses-for-unregistered-unregistered-please-make-sure-that-domain\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,4,33],"tags":[100],"class_list":["post-1037","post","type-post","status-publish","format-standard","hentry","category-dedicated-hosting","category-vps-hosting","category-whm","tag-unregistered-domain"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to solve the following error on cPanel account creation. (XID c2aekm) Could not determine the Nameserver IP addresses for \u201cunregistered.unregistered\u201d. Please make sure that domain is registered with the valid domain registrar. - PheonixSolutions Knowledge-Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2021\/05\/02\/how-to-solve-the-following-error-on-cpanel-account-creation-xid-c2aekm-could-not-determine-the-nameserver-ip-addresses-for-unregistered-unregistered-please-make-sure-that-domain\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to solve the following error on cPanel account creation. (XID c2aekm) Could not determine the Nameserver IP addresses for \u201cunregistered.unregistered\u201d. Please make sure that domain is registered with the valid domain registrar. - PheonixSolutions Knowledge-Base\" \/>\n<meta property=\"og:description\" content=\"Introduction: The domain name does not have any nameservers set, it will be treated as an unregistered domain name. If you add an unregistered domain name in cPanel account creation, you will receive the below error. You can follow the below steps to solve this error. Prerequisites Before troubleshooting, ensure the following checks are completed: ..Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2021\/05\/02\/how-to-solve-the-following-error-on-cpanel-account-creation-xid-c2aekm-could-not-determine-the-nameserver-ip-addresses-for-unregistered-unregistered-please-make-sure-that-domain\/\" \/>\n<meta property=\"og:site_name\" content=\"PheonixSolutions Knowledge-Base\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-02T12:19:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-12T09:35:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2021\/05\/image1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1999\" \/>\n\t<meta property=\"og:image:height\" content=\"110\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"knowledge-base\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"knowledge-base\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/pheonixsolutions.com\\\/knowledge-base\\\/2021\\\/05\\\/02\\\/how-to-solve-the-following-error-on-cpanel-account-creation-xid-c2aekm-could-not-determine-the-nameserver-ip-addresses-for-unregistered-unregistered-please-make-sure-that-domain\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/pheonixsolutions.com\\\/knowledge-base\\\/2021\\\/05\\\/02\\\/how-to-solve-the-following-error-on-cpanel-account-creation-xid-c2aekm-could-not-determine-the-nameserver-ip-addresses-for-unregistered-unregistered-please-make-sure-that-domain\\\/\"},\"author\":{\"name\":\"knowledge-base\",\"@id\":\"https:\\\/\\\/pheonixsolutions.com\\\/knowledge-base\\\/#\\\/schema\\\/person\\\/24ddfd756e23cf1ce3c8e5f0fb309e6b\"},\"headline\":\"How to solve the following error on cPanel account creation. 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(XID c2aekm) Could not determine the Nameserver IP addresses for \u201cunregistered.unregistered\u201d. 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