{"id":1598,"date":"2022-07-27T21:31:23","date_gmt":"2022-07-27T21:31:23","guid":{"rendered":"https:\/\/pheonixsolutions.com\/knowledge-base\/?p=1598"},"modified":"2026-06-05T10:50:17","modified_gmt":"2026-06-05T10:50:17","slug":"the-cpanel-virus-scanner-interface-shows-clamav-is-disabled-for-an-account","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/knowledge-base\/2022\/07\/27\/the-cpanel-virus-scanner-interface-shows-clamav-is-disabled-for-an-account\/","title":{"rendered":"How to Resolve &#8220;ClamAV Scanner Has Been Disabled for This Account&#8221; in cPanel"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Introduction<\/h3>\n\n\n\n<p>If the &#8216;Virus Scanning&#8217; feature is enabled for a cPanel user, but the cPanel -&gt; Virus Scanner interface shows &#8220;ClamAV scanner has been disabled for this account.&#8221;, this could be because no ClamAV scanning options are enabled for the user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Prerequisites<\/h3>\n\n\n\n<p>Before proceeding, ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have root access to WHM.<\/li>\n\n\n\n<li>The ClamAV plugin is installed on the server.<\/li>\n\n\n\n<li>The cPanel account exists and is active.<\/li>\n\n\n\n<li>The Virus Scanning feature is enabled in the user&#8217;s assigned feature list.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Implementation<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Verify the Virus Scanning Feature<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in to WHM as the root user.<\/li>\n\n\n\n<li>Navigate to:<strong>WHM \u2192 Feature Manager<\/strong><\/li>\n\n\n\n<li>Select the feature list assigned to the affected cPanel account.<\/li>\n\n\n\n<li>Click <strong>Edit<\/strong>.<\/li>\n\n\n\n<li>Confirm that the <strong>Virus Scanning<\/strong> option is enabled (checked).<\/li>\n\n\n\n<li>Save the changes if any modifications are made.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Configure ClamAV Scanner Permissions for the User<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Navigate to:<strong>WHM \u2192 Plugins \u2192 Configure ClamAV Scanner<\/strong><\/li>\n\n\n\n<li>Under <strong>Configure ClamAV Scanner for individual users<\/strong>, click <strong>User Configuration<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Configure User<\/strong> field, enter the cPanel username.<\/li>\n\n\n\n<li>Select the scanning options you want to allow for the user by checking the appropriate boxes.<\/li>\n\n\n\n<li>Click <strong>Save Defaults<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Step 3: Verify the Changes<\/h4>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in to the user&#8217;s cPanel account.<\/li>\n\n\n\n<li>Navigate to:<strong>cPanel \u2192 Virus Scanner<\/strong><\/li>\n\n\n\n<li>Confirm that the previously enabled scanning options are now displayed and available for use.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Conclusion<\/h3>\n\n\n\n<p>The &#8220;ClamAV scanner has been disabled for this account&#8221; message usually appears when Virus Scanning permissions have not been configured for the user, even if the Virus Scanning feature is enabled. By verifying the feature list settings and configuring user-specific ClamAV permissions in WHM, you can restore access to the Virus Scanner interface and allow the user to perform malware scans as required.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction If the &#8216;Virus Scanning&#8217; feature is enabled for a cPanel user, but the cPanel -&gt; Virus Scanner interface shows &#8220;ClamAV scanner has been disabled for this account.&#8221;, this could be because no ClamAV scanning options are enabled for the user. Prerequisites Before proceeding, ensure that: Implementation Step 1: Verify the Virus Scanning Feature Step ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2022\/07\/27\/the-cpanel-virus-scanner-interface-shows-clamav-is-disabled-for-an-account\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[33],"tags":[5],"class_list":["post-1598","post","type-post","status-publish","format-standard","hentry","category-whm","tag-cpanel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Resolve &quot;ClamAV Scanner Has Been Disabled for This Account&quot; in cPanel - PheonixSolutions Knowledge-Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2022\/07\/27\/the-cpanel-virus-scanner-interface-shows-clamav-is-disabled-for-an-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Resolve &quot;ClamAV Scanner Has Been Disabled for This Account&quot; in cPanel - PheonixSolutions Knowledge-Base\" \/>\n<meta property=\"og:description\" content=\"Introduction If the &#8216;Virus Scanning&#8217; feature is enabled for a cPanel user, but the cPanel -&gt; Virus Scanner interface shows &#8220;ClamAV scanner has been disabled for this account.&#8221;, this could be because no ClamAV scanning options are enabled for the user. 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Prerequisites Before proceeding, ensure that: Implementation Step 1: Verify the Virus Scanning Feature Step ..Read more","og_url":"https:\/\/pheonixsolutions.com\/knowledge-base\/2022\/07\/27\/the-cpanel-virus-scanner-interface-shows-clamav-is-disabled-for-an-account\/","og_site_name":"PheonixSolutions Knowledge-Base","article_published_time":"2022-07-27T21:31:23+00:00","article_modified_time":"2026-06-05T10:50:17+00:00","author":"vijender","twitter_card":"summary_large_image","twitter_misc":{"Written by":"vijender","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/pheonixsolutions.com\/knowledge-base\/2022\/07\/27\/the-cpanel-virus-scanner-interface-shows-clamav-is-disabled-for-an-account\/#article","isPartOf":{"@id":"https:\/\/pheonixsolutions.com\/knowledge-base\/2022\/07\/27\/the-cpanel-virus-scanner-interface-shows-clamav-is-disabled-for-an-account\/"},"author":{"name":"vijender","@id":"https:\/\/pheonixsolutions.com\/knowledge-base\/#\/schema\/person\/7e483f3adf4e0c18f959adcaf9ea3f3d"},"headline":"How to Resolve &#8220;ClamAV Scanner Has Been Disabled for This Account&#8221; 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