{"id":346,"date":"2020-05-18T09:06:03","date_gmt":"2020-05-18T09:06:03","guid":{"rendered":"https:\/\/pheonixsolutions.com\/knowledge-base\/?p=346"},"modified":"2026-04-14T11:45:04","modified_gmt":"2026-04-14T11:45:04","slug":"how-to-use-mail-troubleshooter-in-whm","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/05\/18\/how-to-use-mail-troubleshooter-in-whm\/","title":{"rendered":"How to use mail troubleshooter in WHM"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Introduction<\/strong><\/h2>\n\n\n\n<p>The <strong>Mail Troubleshooter<\/strong> in WHM is a useful diagnostic tool that helps administrators identify and resolve email delivery issues. It traces the path of an email address and checks DNS records, MX entries, and mail server connectivity. This tool is especially helpful when emails are not being delivered or when troubleshooting domain mail configuration problems.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Steps to Use Mail Troubleshooter in WHM<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 1: Access WHM<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-c7e5eb34cd1921a9f49d95cf24042f6d\">Log in to your WHM panel.<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-5cf4889d2989aa0f7f5de2661dda47cb\">Use the search bar on the left side.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2020\/05\/Screenshot-from-2020-05-16-19-24-19-1024x480.png\" alt=\"\" class=\"wp-image-348\" srcset=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2020\/05\/Screenshot-from-2020-05-16-19-24-19-1024x480.png 1024w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2020\/05\/Screenshot-from-2020-05-16-19-24-19-300x141.png 300w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2020\/05\/Screenshot-from-2020-05-16-19-24-19-768x360.png 768w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2020\/05\/Screenshot-from-2020-05-16-19-24-19-150x70.png 150w, https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2020\/05\/Screenshot-from-2020-05-16-19-24-19.png 1301w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 2: Open Mail Troubleshooter<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-51896aac4fb0eeacba2f915c4322da74\">Click on <strong>Mail Troubleshooter<\/strong> under the Email section.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 3: Enter Email Address (Invalid Test)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-9a4d6952d9572275165410d308fa431f\">Enter an email address that does <strong>not exist<\/strong> (for testing).<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-6f99e6ff36f54105cc981452372fcaea\">Example: <code>test@nonexistentdomain.com<\/code><\/li>\n<\/ul>\n\n\n\n<p><br><img decoding=\"async\" src=\"https:\/\/pheonixsolutions.com\/knowledge-base\/wp-content\/uploads\/2020\/05\/Screenshot-from-2020-05-16-19-26-33-1024x464.png\" alt=\"\"><br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 4: Submit the Request<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-0a82a1d9e9d47f33226e18aa354abf52\">Click <strong>Submit<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-52727034e81c5a5f8799d42a91875f24\">WHM will attempt an MX lookup.<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-78095023e88037f976bf5b8d152dec23\">If the domain is invalid or misconfigured, you may see an error like:\n<ul class=\"wp-block-list\">\n<li><em>\u201cNo information about the host could be found.\u201d<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 5: Return to Troubleshooter<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-ae711de537b3d4c2d71003d5c1d9d33e\">Go back to the Mail Troubleshooter page.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 6: Enter Valid Email Address<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-343784908ad817308411e48943c506ab\">Now enter a <strong>valid email address<\/strong>.<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-972205c26ad22690882663d411df617c\">Example: <code>user@yourdomain.com<\/code><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Step 7: Submit and Analyze<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-67b8560540a62bde52e090a06d3c56b2\">Click <strong>Submit<\/strong> again.<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-fba629892110b7abd6330e8646d4bc02\">WHM will display:\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-7778dcb5e604d95141140ed0f944ca79\">MX records<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-ff0013e57f148f84dd594160a10bd047\">Mail server routing path<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-d8d892711ea34e5b63e13e8508992624\">Delivery attempt status<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-31bfbc876d6853921949e1d6425b70b2\">A <strong>visual diagram (graphical output)<\/strong> will appear showing:\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-49858520b850202630a86517f86dd0c4\">Each mail server involved<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-2fb3abb755ddd08e61a4acbbf31cc619\">Connection status<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-d297fca32a6bc3947fa726e7bb40f54a\">Any failures or delays<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>The Mail Troubleshooter in WHM is a powerful yet simple tool to diagnose email delivery issues. By testing both invalid and valid email addresses, administrators can quickly identify DNS misconfigurations, missing MX records, or connectivity problems. This helps in faster troubleshooting and ensures reliable email delivery across domains.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction The Mail Troubleshooter in WHM is a useful diagnostic tool that helps administrators identify and resolve email delivery issues. It traces the path of an email address and checks DNS records, MX entries, and mail server connectivity. This tool is especially helpful when emails are not being delivered or when troubleshooting domain mail configuration ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/05\/18\/how-to-use-mail-troubleshooter-in-whm\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2],"tags":[17,8],"class_list":["post-346","post","type-post","status-publish","format-standard","hentry","category-shared-hosting","tag-mail-troubleshooter","tag-whm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to use mail troubleshooter in WHM - PheonixSolutions Knowledge-Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/05\/18\/how-to-use-mail-troubleshooter-in-whm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to use mail troubleshooter in WHM - PheonixSolutions Knowledge-Base\" \/>\n<meta property=\"og:description\" content=\"Introduction The Mail Troubleshooter in WHM is a useful diagnostic tool that helps administrators identify and resolve email delivery issues. 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It traces the path of an email address and checks DNS records, MX entries, and mail server connectivity. 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