{"id":696,"date":"2020-11-20T07:40:15","date_gmt":"2020-11-20T07:40:15","guid":{"rendered":"https:\/\/pheonixsolutions.com\/knowledge-base\/?p=696"},"modified":"2026-04-27T03:25:37","modified_gmt":"2026-04-27T03:25:37","slug":"roundcube-database-error","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/11\/20\/roundcube-database-error\/","title":{"rendered":"Roundcube database error"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>If you encounter the <strong>DATABASE ERROR: CONNECTION FAILED!<\/strong> while logging into Roundcube, it usually indicates an issue with the Roundcube database connection. This can be resolved by updating the Roundcube installation from the server.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Root SSH access to the server<\/li>\n\n\n\n<li>cPanel \/ WHM environment<\/li>\n\n\n\n<li>Basic knowledge of command-line usage<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Implementation<\/h2>\n\n\n\n<p><strong>Step 1:<\/strong><br>Log in to your server via SSH as root<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Step 2:<\/strong><br>Run the following command:<\/p>\n\n\n\n<p>\/usr\/local\/cpanel\/bin\/update-roundcube &#8211;force<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Step 3:<\/strong><br>After the process completes, try logging into Roundcube again<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>By forcing an update of Roundcube, the database connection issue is resolved, allowing you to log in successfully.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction If you encounter the DATABASE ERROR: CONNECTION FAILED! while logging into Roundcube, it usually indicates an issue with the Roundcube database connection. This can be resolved by updating the Roundcube installation from the server. Prerequisites Implementation Step 1:Log in to your server via SSH as root Step 2:Run the following command: \/usr\/local\/cpanel\/bin\/update-roundcube &#8211;force Step ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/11\/20\/roundcube-database-error\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,33],"tags":[8],"class_list":["post-696","post","type-post","status-publish","format-standard","hentry","category-uncategorized","category-whm","tag-whm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Roundcube database error - PheonixSolutions Knowledge-Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/11\/20\/roundcube-database-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Roundcube database error - PheonixSolutions Knowledge-Base\" \/>\n<meta property=\"og:description\" content=\"Introduction If you encounter the DATABASE ERROR: CONNECTION FAILED! while logging into Roundcube, it usually indicates an issue with the Roundcube database connection. This can be resolved by updating the Roundcube installation from the server. 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