{"id":727,"date":"2020-12-05T09:58:06","date_gmt":"2020-12-05T09:58:06","guid":{"rendered":"https:\/\/pheonixsolutions.com\/knowledge-base\/?p=727"},"modified":"2026-04-28T12:48:10","modified_gmt":"2026-04-28T12:48:10","slug":"the-domain-is-already-pointed-to-an-ip-address-that-does-not-appear-to-use-dns-servers-associated-with-this-server","status":"publish","type":"post","link":"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/12\/05\/the-domain-is-already-pointed-to-an-ip-address-that-does-not-appear-to-use-dns-servers-associated-with-this-server\/","title":{"rendered":"The domain is already pointed to an IP address that does not appear to use DNS servers associated with this server."},"content":{"rendered":"\n

Introduction<\/h4>\n\n\n\n

When managing domains in WHM\/cPanel, you may encounter the error:<\/p>\n\n\n\n

\n

\u201cThe domain is already pointed to an IP address that does not appear to use DNS servers associated with this server.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n

This issue typically occurs when a domain\u2019s DNS is hosted externally (for example, with a third-party DNS provider or another server), while you\u2019re trying to manage it within your current WHM server.<\/p>\n\n\n\n

In simple terms, WHM expects the domain to use its own nameservers\u2014but the domain is pointing somewhere else. This mismatch can prevent proper account creation or DNS configuration.<\/p>\n\n\n\n

Fortunately, there are two straightforward ways to resolve this, depending on your setup.<\/p>\n\n\n\n

Solution 1: Configure Remote Name Server IPs<\/strong>
This is the safest and most controlled method, especially if your DNS is intentionally hosted outside your WHM server.<\/p>\n\n\n\n

Steps:<\/h3>\n\n\n\n

Click Save<\/strong>.<\/p>\n\n\n\n

Log in to WHM.<\/p>\n\n\n\n

Navigate to:
Home \u00bb IP Functions \u00bb Configure Remote Service IPs<\/strong><\/p>\n\n\n\n

Click on the tab: \u201cRemote Name Server IPs\u201d<\/strong> (usually on the right side).<\/p>\n\n\n\n

Enter the remote DNS server IP addresses (one per line).<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

2) Then click on the second tab on the right \u201cRemote Name Server IPs<\/strong><\/em>\u201d and enter the domain\u2019s remote DNS server IP address\/es. You should enter one address per line. Then click on Save.

<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Solution 2: Enable \u201cAllow Remote Domains<\/strong>
This method is quicker but less restrictive, as it allows WHM to accept domains regardless of their DNS configuration.<\/p>\n\n\n\n

Steps:<\/h3>\n\n\n\n

Click Save<\/strong>.<\/p>\n\n\n\n

Log in to WHM.<\/p>\n\n\n\n

Go to:
Home \u00bb Server Configuration \u00bb Tweak Settings<\/strong><\/p>\n\n\n\n

Find the option: \u201cAllow Remote Domains\u201d<\/strong><\/p>\n\n\n\n

Set it to On<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

2) Find the \u201cAllow Remote Domain<\/strong><\/em>s\u201d option.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

3) Set it to On and click on Save.<\/p>\n\n\n\n


Conclusion<\/strong><\/p>\n\n\n\n

This WHM error is not a critical failure\u2014it\u2019s simply a safeguard to ensure DNS consistency between your domain and server. By either registering the remote DNS server IPs or allowing remote domains, you can quickly resolve the issue and proceed with your setup.<\/p>\n\n\n\n

For production environments, it\u2019s best to choose the method that aligns with your infrastructure and security practices. A clear understanding of where your DNS is hosted will save time and prevent similar issues in the future.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Introduction When managing domains in WHM\/cPanel, you may encounter the error: \u201cThe domain is already pointed to an IP address that does not appear to use DNS servers associated with this server.\u201d This issue typically occurs when a domain\u2019s DNS is hosted externally (for example, with a third-party DNS provider or another server), while you\u2019re ..<\/p>\n

<\/div>\n

Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[33],"tags":[37,36,25,8],"class_list":["post-727","post","type-post","status-publish","format-standard","hentry","category-whm","tag-allow-remote-domains","tag-dns","tag-ip-address","tag-whm"],"yoast_head":"\nThe domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. - PheonixSolutions Knowledge-Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pheonixsolutions.com\/knowledge-base\/2020\/12\/05\/the-domain-is-already-pointed-to-an-ip-address-that-does-not-appear-to-use-dns-servers-associated-with-this-server\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. - 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