How to use mail troubleshooter in WHM

May 18, 2020 Shared hosting

STEP 1:

Locate to whm search bar and search email category.

STEP 2:

Go to Mail Troubleshooter.

STEP 3:

Enter an e-mail address on which to perform a trace. For testing purposes, we’ll enter one that should definitely not exist.

STEP 4:

Click Submit.

When attempting to perform an MX lookup for the domain name, no information about the host could be found.

STEP 5:

Return the the troubleshooter.

STEP 6:

Now let’s try a valid e-mail address.

STEP 7:

Submit the form.

As you can see, an individual graphic will display for every mailserver on record for the domain name.

Thank you.