Introduction

In Plesk servers, you may encounter an issue where all hosted websites load the default Plesk page instead of their actual content. This typically occurs due to misconfiguration in the web server settings.

Prerequisites

Before proceeding, ensure:

  • Root or SSH access to the server
  • Basic knowledge of Apache configuration
  • Backup of configuration files

Cause

The most common cause of this issue is a missing or commented configuration include directive in the Apache configuration file. This prevents domain-specific configurations from loading.

Implementation

Step 1: Check Apache Configuration

Login to your server via SSH and run:

grep conf.d /etc/httpd/conf/httpd.conf

Expected output:

Include conf.d/*.conf

Step 2: Verify Configuration Line

Open the configuration file:

vi /etc/httpd/conf/httpd.conf

Check if the following line exists and is not commented:

Include conf.d/*.conf
  • If you see:
#Include conf.d/*.conf

Remove the # to uncomment it.

Step 3: Restart Apache Service

After making changes, restart Apache:

/etc/init.d/httpd restart

Additional Checks (If Issue Persists)

  • Verify virtual host configurations are present in /etc/httpd/conf.d/
  • Ensure domain configurations are correctly generated by Plesk
  • Check DNS settings for domains
  • Review Apache error logs:
/var/log/httpd/error_log

Notes

  • Incorrect Apache configuration can bring down all websites
  • Always take a backup before editing config files
  • Ensure proper syntax to avoid service restart failures

Conclusion

When all websites load the default page in Plesk, it is often due to missing configuration includes in Apache. Correcting the conf.d include directive and restarting the service usually resolves the issue quickly.

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