Troubleshoot and Fix cPanel AutoSSL Issues

  Dedicated Hosting, WHM

Introduction:

SSL errors in WHM/cPanel can sometimes be confusing, but most of them are straightforward to resolve once you understand the root cause. The AutoSSL feature in WHM helps automatically provision SSL certificates, and reviewing its logs is key to troubleshooting issues effectively.

Prerequisites:

Before troubleshooting AutoSSL errors, ensure:

  • You have root access to WHM
  • AutoSSL is properly configured on the server
  • The domain is added correctly in the associated cPanel account
  • DNS (A record / Nameservers) is properly configured
  • The domain is fully propagated (if recently updated)

Implementation:

  1. Login to the WHM and follow this path: Home > SSL/TLS > Manage AutoSSL. 

2. Under “Manage Users” search the username of the cPanel account you’re trying to run the SSL on.  

3. Once you see the account, click on “check «USERNAME»”

4. To visualize the errors causing the SSL to be blocked. Click on logs > Refresh > Select the log to view and click “View Log“.  

Most Common AutoSSL Errors and the Appropriate Fix:-

You will get the above error mostly on a subdomain or add-on domain that has just been added. Make sure it’s added correctly and assigned to a root folder. You might need to wait for the propagation if name-servers have just been changed. Try selecting the account and re-running SSL.

The above error means that the Name-servers are not set correctly or that there’s no “A” record for that domain name. Please check the Nameservers and the DNS zone.

The above error means that the Name-servers are not set correctly or that the name-servers nor the IP address are pointing to us.

This error means that the domain name is redirecting to another domain. This redirection must be revoked before running SSL again.

The above errors mean that the domain is not pointing to our IP address therefore, it is not permitted to use our free AutoSSL (even if it’s using WHC’s nameservers).

Conclusion:

AutoSSL errors are typically related to DNS misconfigurations, domain setup issues, or propagation delays. By reviewing AutoSSL logs in WHM and ensuring proper DNS and domain configuration, most SSL issues can be resolved quickly. Regular checks help maintain secure and trusted connections for hosted domains.

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