Introduction

Sometimes, while deleting an email account in cPanel, you may encounter an error even though the system shows a success message. This typically happens due to domain ownership or configuration changes within the hosting account.

Error Message

The e-mail address admin@mydomain.com deleted successfully.
Sorry, you do not have access to the domain mydomain.com

Cause

This issue usually occurs in the following scenarios:

  • The domain has been moved to another cPanel account
  • The domain was converted between addon domain and main domain
  • Domain ownership mismatch within cPanel configuration

In such cases, cPanel fails to fully remove the email account due to incorrect or outdated mappings.

Prerequisites

Before proceeding, ensure the following:

  • Root or SSH access to the server
  • Correct cPanel username (/home/user/)
  • Backup of the affected files

Implementation

Step 1: Remove Email Entries from Configuration Files

Edit and remove the respective email account entries from:

/home/user/etc/domainname.tld/passwd
/home/user/etc/domainname.tld/shadow
/home/user/.cpanel/email_accounts.yaml

Step 2: Remove Mail Directory

Delete the corresponding mail directory:

/home/user/mail/mydomain.com/user

Notes

  • Replace user with the actual cPanel username
  • Replace mydomain.com with your domain name
  • Always take a backup before making manual changes
  • Incorrect edits may affect other email accounts

Conclusion

This issue occurs due to domain ownership inconsistencies in cPanel. Manually cleaning up the email account entries from configuration files and directories resolves the problem effectively. Proper domain management and cautious migration can help avoid such issues in the future.

Post Views: 149

Leave a Reply